Exchange & returns

You aren't satisfied with your order, you ordered the wrong size or item or you've simply changed your mind?

We do not have an exchange policy but you can simply return an item to us in its original packaging within 14 days of receiving it.
We will refund you on receipt of the item (you will receive email notification from us) within a period of 10 days following the date of delivery.
You can then order the item of your choice, for example in a different size or colour..

1. Print out the return form

Dowload, print out & complete the PDF just click on the link below.

Return form

2. Prepare the postal packet

Put the products in the packet.

Please join the return form filled and the invoice inside our packet.

3.Send the products

Go to our postal offce and send to :

IZI TRADING
CS 10506
78353 JOUY EN JOSAS CEDEX

4. You are refund !

Once we have received your parcel, the refund is generally made within a period of 10 working days. You will refund on our credit card used for the payment, expect for the e-bluecard which will refund by gift card. Any item bought in the sales or as part of a special offer or flash sale will be refunded at its purchase price.

You will be notified by email when the refund has been made.

You have received a faulty item or an item which you did not order?

Contact us via the Contact heading of our website in the “Wrong or faulty goods” section. In compliance with Unkut’s sales conditions, only items returned in their original packaging will be accepted. Accordingly, items which are returned in poor condition or have been washed and/or worn will be refused.